CUSTOMER STORY
EQUIPMENT · Denver, CO
How HoistWorks scaled operations 3x.
HoistWorks increased throughput across locations without adding headcount by automating booking and routing workflows.
FOUNDED
2018
EMPLOYEES
22
PLAN
Scale
WITH GRS SINCE
2023
3x
Fulfillment volume
14h/wk
Ops time saved
+28%
Route efficiency
-31%
Manual corrections
"Automation gave us scale without forcing us to hire immediately."
Rico Torres
COO, HoistWorks
THE CHALLENGE
The team was managing operations across disconnected tools for website, booking, marketing, inventory, billing, and customer communication. Mobile booking was inconsistent, availability checks were manual, and peak-day operations were overloaded.
THE SOLUTION
They migrated to GRS to unify website, booking, inventory, upsells, and customer lifecycle messaging in one platform. Launch was completed quickly with branded storefront pages, automated review requests, and conversion-focused checkout updates.
THE RESULT
Within the first 90 days, they improved booking conversion, raised average order value from smarter upsells, and reduced admin overhead by consolidating tools into one workflow.
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